Shipping policy

Processing Time All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Times

  • 🇪🇺 Europe: 5–10 business days
  • 🌍 International: 7–15 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or high-demand periods.

Shipping Costs Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping may be available on qualifying orders.

Order Tracking Once your order ships, you'll receive a tracking number by email. You can use this to monitor your delivery in real time.

Customs & Duties International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the customer's responsibility and are not included in the order total.

Lost or Delayed Packages If your package has not arrived within the estimated timeframe, please contact us at ayyoubjr3@gmail.com. We'll investigate with the carrier and make it right.

Incorrect Address Please ensure your shipping address is correct at checkout. PetClaw is not responsible for orders delivered to an incorrect address provided by the customer.